Shop
Refund policy
Everything in the shop is a digital file, and nothing is sold on subscription, so there is nothing to cancel.
When you can get a refund
- The file is faulty, won’t open, or is missing something that was listed on its page.
- What you received is not what was described.
- You were charged more than once for the same order.
- You are entitled to one under the law where you live.
When you can’t
Once a file has been downloaded and works as described, it can’t be returned, so it isn’t refunded for a change of mind. This is why each product page lists exactly what is included before you buy.
How to ask
Write to hello [at] seraphinaandromeda [dot] com within 14 days of your order, with the email address you used and what went wrong. I will either fix it or refund you, and I’ll reply within five working days.
What happens next
Refunds go back to the payment method you used, through Dodo Payments, the seller of record. How long they take to appear depends on your bank or card issuer. After a refund, new download links stop being issued, and I ask that you delete your copies.
Your statutory consumer rights are not affected. See also the Terms.
Contact
Business & Collaborations
For brand partnerships, collaborations and press inquiries, write to hello [at] seraphinaandromeda [dot] com. Please include your company, your proposal and your timeline.
For fans
Instagram is where I live, and where I reply. Come and say hello in the comments. I read them, I answer as many as I can, and it’s where the stories, Pabu and this whole community happen. Signed photos and personal replies by email or post aren’t something I can do, so a comment is always the quickest way to reach me.